MindMaze Prague Privacy Policy

Who we are

The website https://teambuilding.mindmaze.cz/ referred to as the “website” is administered by MindMaze Prague s.r.o., registered at Tyršova 1833/9, Praha 2, 12000, Czech Republic, VAT number CZ03149650, Identification number 03149650, registered with the Commercial registry maintained by the Municipal Court in Prague, section C, number 227282, referred to as “MindMaze Prague”, “we”, “us”. The term “you” refers to the user or viewer of our website as well as to all customers to whom we provide our services, especially escape games.

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our personal data practice and the choices you can make about the way your personal data is collected and used. We process personal data according to Regulation (EU) 2016/679 Of The European Parliament And Of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) („Regulation“).


The Personal Data We Collect


We collect the following Personal Data when you contact us via the online contact form:

  • Your name (first name and surname)
  • Email address
  • Phone/mobile number

We use these personal data to answer your enquiry when you contact us via any of the contact forms placed on our website.

In the meaning of the Regulation personal data means any information relating to an identified or identifiable natural person („Personal Data“). Personal Data can be processed with your consent or without it.

We may process above mentioned Personal Data without your consent to:

  • respond to an event enquire sent to us via any of the contact forms placed on our website
  • perform a contract (confirmation of your reservation of an event or game) to which you are a party or in order to take steps at your request prior to entering into a contract,
  • comply with a legal obligation to which we are a subject,
  • processing is necessary for the purposes of the legitimate interests pursued by us or by a third party,
  • processing is necessary for the performance of a task carried out in the public interest.

We may process above mentioned Personal Data for marketing purposes, but only in case you grant us consent.

Email addresses

We use the email address solely:

  • to send you important information related to your event enquiry as well as further communication regarding any reservation notification of an event or game, updated reservation status, invitation for the event and reminder email about the reservation date, time and location.
  • to contact you after your game or event regarding any unresolved issue in the quality of services we provided, or any unresolved issue that is contrary to our terms and conditions.
  • to send you an email after the game or event with your photo taken during or after the event or game, and a request to leave us a review on specific websites, such as our Trip Advisor or Google or Facebook page.
  • to send you a request to fill out a survey regarding the event or game(s) you have participated at in order to improve our services. We may send you a reminder for our request regarding the survey as well.


Phone/mobile number

We might use your mobile phone number to contact you directly regarding an event enquiry that you have sent to use via any of the contact forms placed on our website. We may send you SMS messages or call you regarding details or any changes related to your reservations of your event or games booked with us.


Marketing purpose

There is a specific section on our home page called “Join Our Newsletter” where by providing us your email address you can grant us consent to subscribe to our newsletter. You may unsubscribe from the newsletter anytime by clicking on the button “unsubscribe” included in our newsletters.

In case you subscribe to newsletters, you will receive promotional emails from us in the future (e.g. about new game(s) opening, special offers, team building event related topics etc.). The Personal Data usage for marketing purposes is automated.

We collect the following Personal Data when you request an invoice regarding an organized event:


In case you ask us for an invoice, we use the Personal Data (billing information) to issue invoice for services that we provided you.

  • Billing Name
  • Billing Address
  • Billing city
  • Billing ZIP code
  • VAT identification number or company registration number

These information are necessary to collect and process in order to create a taxable document regarding an event or game organized by us towards you.

We may process your photo taken during or after a teambuilding event:

As part of our services, we also document an event or game organized by us for our clients. This documentation can take the form of photos or videos taken during the event. These photos or videos are shared with the client after the event. We do not disclose them to the public (for example publishing on social media) or share it with 3rd party agencies unless we get written or verbal consent from the client.


We collect following Personal Data when visiting our website:

  • IP address
  • Viewed pages
  • Date and time of viewing
  • Referrer URL

With every visit to our website, usage data are transmitted through the respective web browser and are stored in log files.

Personal Data will be stored in anonymous form for statistical purposes to improve the website and to protect servers from abusing third parties which is our legitimate interest according to Article 6 para 1 letter f) of the Regulation, and we protect your interests as well.

Further we process Personal Data to fulfill the obligations resulting from Law No. 127/2005 Coll., on Certain Electronic Communications.

We process Personal Data from our website automated, we do not use profiling. Automated processing means processing of Personal Data, where automated information systems are used exclusively, e.g. IT applications, software etc.

We may use non-identifying and aggregate information to improve design and promote our website, but we would not disclose anything that could be used to identify you.


Who may process your Personal Data

The only entities having access to customers personal information are:

MindMaze Prague as a controller and his employees or any other people MindMaze cooperate with. MindMaze ensures that persons authorised to process the Personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and they use Personal Data for the clearly defined purposes.

Please find these authorized persons, who may process your Personal Data below:

Xtreeme Sagl (creator and operator of Planyo.com, the reservation system) headquartered in Lavertezzo, Switzerland and via them Amazon SES (US-East Region). You may find their Privacy Policy here and Term and Conditions here.

Guestrevu Limited (creator and operator of Guestrevu.com, they prepare, send, collect and manage online surveys), headquarters: Office 7 35-37 Ludgate Hill, London, England, EC4M 7JN. You may find their Privacy Policy here and the terms and conditions here.

Thomas Parslow Ltd (creator and operator of “Buzzshot”), a company incorporated in England and Wales (registration number 05563561) having its registered office at 94 Maresfield Road, Brighton, East Sussex, BN2 5ER. Thomas Parslow Ltd stores solely the information that has been collected through the application “Buzzshot”. You may find their terms and conditions here, and their privacy policy here.

the email marketing service provider The Rocket Science Group (creator of MailChimp.com), headquartered Atlanta, Georgia, United States. You can find their Privacy Policy and terms and conditions here.

Processing time of Personal Data

Personal Data is processed for the necessary time and we archive them according to the legal deadlines imposed by the law.

If we process the Personal Data for marketing purposes, we store your Personal Data till you withdraw your consent unless otherwise specified for a longer period by other legal act.


Rights related to processing of Personal Data

You have the right to request the following rights. You have the right to:

  • the information what Personal Data we process,
  • the access to Personal Data,
  • the rectification of Personal Data,
  • the erasure of Personal Data,
  • the restriction of processing of Personal Data
  • the Personal Data portability
  • the copy of Personal Data
  • to object the processing of Personal Data
  • to lodge a complaint with a supervisory authority and to effective judicial protection if you consider that the processing of Personal Data relating to you infringes the Regulation


Cookies, Analytics and Traffic Data

Cookies are small text files which are transferred from our website, applications or services and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites, applications and services better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to remember who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).

You may be able to configure your browser or our website, application or service to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the www.allaboutcookies.org website.

Google Analytics

Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.

In using Google Analytics our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to our website. Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage. Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used. You can find additional information on how to install the browser add-on referenced above at the following link: https://tools.gogle.com/dlpage/gaoptout?hl=en. For the cases in which personal data is transferred to the US, Google has self-certified pursuant to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework).



Should you have other questions or concerns about these privacy policy, please send us an email at info@mindmaze.cz or contact us by post:

MindMaze s.r.o

Tyršova 9, Prague 2,

120 00

Czech Republic


We are allowed to change or amend this Privacy Policy, the change is effective publishing on our website.